jlber Privacy Policy

When you create and use a jlber account, we collect several categories of personal and technical data that are necessary to provide a safe, compliant, and seamless gaming experience. The primary category is account information — this includes your full name, date of birth, email address, and any government-issued identification documents submitted for identity verification. We collect this data to confirm your eligibility, comply with anti-money laundering obligations, and ensure that your account is linked exclusively to you. Without this information, it is not possible to operate a regulated gaming account on our platform.

We also collect device and browser data automatically when you visit jlber.pro. This includes your IP address, browser type and version, operating system, screen resolution, device identifiers, and general location data derived from your IP. This technical data helps us detect fraudulent access, optimise the platform for different devices, and ensure compatibility with mobile browsers commonly used by players in the Philippines. Additionally, we collect local payment information, including Philippine Peso (PHP) transaction records, e-wallet references, deposit and withdrawal histories, and bank account details where applicable. These financial records are necessary for processing payments, preventing fraud, and satisfying any audit requirements. Finally, we collect usage data — such as games played, session duration, wager amounts, and navigation patterns — which helps us improve the platform and, where you have consented, personalise your experience.

jlber uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, and gather aggregated data about how the platform is used. Cookies are small text files stored on your device by your web browser when you visit jlber.pro. Strictly necessary cookies are always active — without them, features such as login sessions, cart state, and security checks cannot function. These cookies do not collect personally identifiable information beyond what is required to maintain your session.

We also use functional cookies that remember your preferred language, display settings, and other personalisation choices, so you do not need to reconfigure these on every visit. Analytics cookies — used in an aggregated, anonymised form — help us understand traffic patterns, which pages are most visited, and how players navigate the platform on mobile devices. These analytics are used entirely for internal improvement purposes and are not shared with advertising networks. You can manage or disable non-essential cookies through your browser settings at any time; however, disabling strictly necessary cookies will prevent you from logging in or using interactive features of the platform. For mobile users in the Philippines accessing jlber via a smartphone browser, cookie behaviour is governed by the same rules as desktop, and your consent choices are respected across sessions where technically possible.

jlber does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. There are, however, limited circumstances in which we share data with trusted third parties in order to operate the platform effectively. The most common scenario involves payment processors: when you make a deposit or withdrawal in Philippine Peso, relevant transaction details must be shared with the payment service provider in order to complete the transfer. These providers are bound by their own privacy and data security obligations and are not permitted to use your data for any purpose other than processing the transaction.

We may also share data with identity verification providers for the purpose of confirming your eligibility to hold a gaming account. In some cases, jlber may be legally required to disclose account or transaction records to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction in the Philippines; in such circumstances, disclosure is strictly limited to what is legally required and we will notify you where permitted by law. Game content providers integrated into the platform may receive aggregated, non-personally-identifiable session data for the purpose of licensing and performance monitoring. No third party receives your financial account details, identification documents, or full personal profile without a clear legal or contractual basis for that disclosure.

jlber is firmly committed to ensuring that minors — individuals under the age of 18 — do not access or use the platform. We do not knowingly collect personal data from anyone under 18 years of age, and any account found to belong to or be operated by a minor will be suspended immediately pending investigation. During our identity verification process, we verify the date of birth provided by each user against the identification documents submitted, and any discrepancy that suggests the user may be underage is flagged for immediate review by our compliance team.

If a parent or legal guardian becomes aware that their child has provided personal information to jlber or has accessed the platform without authorisation, we ask that they contact [email protected] as soon as possible. jlber will promptly investigate the matter, close the account, and delete any personal data collected from the minor in accordance with applicable data protection obligations. We also encourage parents and guardians to use parental control software and to monitor their children's online activity, particularly on mobile devices where access to gaming platforms can be harder to track. Our commitment to minor protection is ongoing, and we regularly review our age verification processes to ensure they remain robust and effective.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jlber handles your personal data, our support team is available to assist you. The best way to reach us is by email at [email protected] — please include your registered username or email address and a clear description of your query so that we can respond as efficiently as possible. We aim to acknowledge all privacy-related enquiries within a reasonable number of business days and to resolve substantive requests within a timeframe consistent with applicable law.

For questions about your account, payment records, or responsible gaming options, you may also find helpful answers in our FAQ section. General platform terms are covered in the Terms and Conditions, and our commitment to player wellbeing is detailed on the Responsible Gaming page. jlber values every player's right to privacy and we treat all enquiries with the seriousness and confidentiality they deserve. Your trust is important to us, and we will always strive to be transparent, responsive, and respectful in all matters relating to your personal data.